 Do you use online grocery shopping? We've tried it a few times and no doubt it works pretty well, but for some reason, maybe the extra charges, it's not something we use regularly. In the US, Walmart are trialing a slightly different strategy - online order and local pickup. You order and pay online in exactly the same way but nominate a pickup time. Then you go to the store, call up, and someone from the store comes out with a cart full of your groceries. The key to the service is that there are no extra charges - you pay the same as you would have paid in the store. Pretty simple differentiator, but it could be a winning strategy for UK chains. Find out more … | 
