One day, it seems, we will get our support from 'chat bots' - intelligent software that will answer your questions from a knowledge database.
Until that time, a service I really like is Live Chat - where a real human answers your queries through chat windows.
One of the reasons I think they work better than perhaps a phone call, is that you actually need to write down the actual problem, so it is much easier to resolve. And there is a record of the conversion.
For a medium sized company, it's a solution worth considering because you don't necessarily need dedicated support staff.
Yes, you need knowledgeable staff to answer the queries, but the software can be quite smart in contacting a pool of staff only when queries have been made.
There are a lot of good products out there and the article selects a top 11.
Read the article … |